Shopify On-Site Surveys That Explain Customer Behavior
Ask targeted questions at key moments, then replay the exact sessions to uncover the real reasons behind drop-offs and underperforming pages.
Trusted by 5000+ Shopify Merchants
300+ Five star rating on Shopify App Store
Turn “What Happened?” Into
“Here’s Exactly Why”
Your analytics, replays, and heatmaps show what visitors do. MIDA Surveys reveal why — with every response linked to real sessions and key Shopify events.
Use MIDA Surveys to:
Ask abandoning visitors what stopped them from buying
Learn what’s missing on low‑converting product pages
Validate new designs or messages with real shoppers
Collect quick sentiment signals (like/dislike) on key pages
Built for Shopify, Not Generic Surveys
MIDA Surveys live inside Shopify, not in a silo. Every response is automatically connected to session replays, heatmaps, and visitor profiles—so you see the full context behind every answer, not just raw feedback.
Create Targeted Surveys in Minutes
Launch on-site surveys tailored to specific pages, devices, and moments—no developer needed. Choose exactly where, when, and how surveys appear to keep feedback relevant and non-intrusive.
Simple Survey Types That Drive Answers
Use focused multiple-choice surveys to uncover conversion blockers, or lightweight Like/Dislike surveys to capture instant sentiment—then trigger smart follow-ups for deeper insight or recovery.
Survey Analytics You Can Act On
Track response rate, reach, volume, and trends over time—then connect insights directly to real user journeys. Compare surveys, validate changes, and decide confidently what to optimize next.
What our users says
Real merchants. Real growth. Real insights.
Ms.Rose
I have been using the MIDA app for a while now, had a great experience with the customer service, very helpful and Lucy has been a great help. Also, I find the app very useful, especially being able to keep up with how customers are behaving, I recommend this app to anyone looking for more insight into their customer's behaviour.
Hannah Foster
Thank you so much to the quick response with the chat feature with your team. I am so grateful for your service. I was able to get up and running in no time and the features of this app are just the perfect fit I was looking for, for my business. Tracking and setting up are easy and very informative.
Jacob Rivera
I've been using this app to check my customers journey around my website and to recognise any issues or lack of information. This app helped me a lot, as I was able to see which pages need a bit more focus and what's user behaviour. Contact with the team is great, answering questions and replying promptly. I highly recommend this app.
Noah Harris
Mida Heatmap is a great app, but what really made the difference for me was the support from Chloe. She went above and beyond to guide me through setup and explain how to actually use the data to improve my store. Everything was clear, friendly, and fast — I felt supported the whole way. Having someone who really understands both the tool and ecommerce is a huge plus. Highly recommend!
Having a hard time to decide?
Chat with your favorite AI chat assistant or book a demo with our experts to learn more about MIDA and how it can help your business!
